Support
Support and self-service answers.
Most questions are answered in the FAQ and the KPI guide. Account, subscription, and billing controls live inside your workspace.
Resources
Where to look first.
FAQ
What Claim Harbor is and isn't, what data you enter, plan limits, billing terms, and downgrade behavior.
RCM KPI Guide
Formulas, explanations, and the directional review ranges used by the application.
Pricing and plans
Free limits by account type, Pro at $39/month, and Agency at $149/month.
Account & subscription
Managing your account.
Sign-in, password reset, plan upgrades, plan cancellation, and payment method updates are all handled from your Claim Harbor workspace.
Password reset is available from the sign-in screen. Upgrades and cancellations are handled in Settings → Billing, which uses Stripe checkout and the Stripe customer portal. Paid access continues through the current paid billing period after cancellation.
Claim Harbor does not currently publish a support response-time commitment. We will state one here when it is in place rather than promise a service level that does not exist.